FAQS

RETURNS

If you are unsatisfied with your purchase, get in touch: info@bylili.co or Phone: (+61) 0426 031 011 so we can make it right. 

How much is shipping?

 All in stock items are couriered within 48 hours and stock made to order varies.Our postage rates can be calculated at checkout.Orders are shipped via Australia PostOnce items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damage or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or our registered courier service. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend. If you require Express Post options, please contact me at info@bylili.co 

Do you ship Internationally?

We ship globally, and happily post to you wherever you are in the world. Shipping costs are calculated at checkout. Clothing and accessory orders are dispatched within 7 days and tracking will be provided directly to you. Flat rate of $30 AUD for standard shipping is charged on all orders. Unless the item is oversized, then an oversized postage cost of $60 AUD will be automatically added. Orders are shipped using Australia Post Air Mail. Generally, orders will be received within 15-30 working days,due to covid-19 situation although certain destinations may take longer Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote. Once your order is placed and dispatched, it is viewed by Australia Post as your property. Any missing items or damages are the responsibility of the purchaser to log claims.

Duties & Taxes

Standard shipping has a delivery time of 3-6 business days within Australia. International shipping incurs a shipping charge, this will be calculated upon payment. Orders placed after 3PM AEST will be processed at the beginning of the following business day.

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. WORN Store is unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.

More questions?
Contact me on instagram: @bylili_shop

 I’ll be happy to help!